FAQ Webpage Proves Vital Resource for Union Members

NFU Scotland staff set up a Frequently Asked Questions page on their website as soon as farm businesses started being affected by Covid-19

The Covid-19 virus and subsequent national lockdown has meant that rules, regulations and best practices have been changing on a daily basis for farmers and crofters throughout Scotland.

In order to keep members as up to date as possible during these uncertain times, NFU Scotland set up a Covid-19 Frequently Asked Questions (FAQs) page on their website which is updated regularly

Now in its fourth week, the FAQs has become a proven resource for farmers, crofters and growers alike and is even the first point of call for many professional services. Since its launch the page has already received over 68,000 views.

The key to the FAQs success is that is does not flow in one direction. NFUS staff are doing all they can to make sure members are able to feed in their issues and questions as easily as possible.

NFU Scotland is still open for business and members are still able to contact the head office mainline, their Regional Managers, as well all the staff whose numbers are included in their Membership Handbooks.

Members are also able to feed their issues and incidents into the Union through the newly launched Covid-19 survey, which can be accessed at

The FAQs is one way that you can keep up-to-date with relevant Coronavirus information, however, NFU Scotland are still here to help members through the Regional and Policy Teams and on non-Coronavirus related issues. Members can also keep up to date with all NFUS news by downloading the app.

Gemma Cooper, NFU Scotland Head of Policy Team, said: “Even during a global pandemic, the Union remains steadfast to support Scottish agriculture and it is important that the members know that they can still come to us for advice and assistance during this time.

“Our NFUS team were quick out of the starting gate to create an FAQ to distil the huge volume of information about Coronavirus to what is relevant for our farming and crofting members. The service is available for everyone and the sheer number of visitors to the resource has proven this service is needed. It will continue to be updated and will remain available for as long as it remains useful to our members.

“The Union remains ‘open for business’ to support your growing farming & crofting businesses during this global pandemic and beyond.”


Contact Douglas Ross on 07823 556253

Author: Douglas Ross

Date Published:

News Article No.: 51/20

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